Written by DROPS.ST.
When availability changes, an authorised cannabis wholesaler should identify the affected requests and confirmed commitments before issuing an update. Tell each retailer what changed, what that means for their specific line and which decision remains open.
DROPS gives that review a clear shop reference. Products, units and wholesale packages define the selection, while customer-linked order items show what buyers ordered. The website and connected Telegram shop use the same catalogue and order system, helping the team work from consistent item references.
The impact review and customer communication are business procedures; those records do not establish automatic stock-change notices, backorders or allocation controls.
Establish the changed fact
Record the item, unit, source, observation time and nature of the change. Distinguish less quantity from a later expected date, changed package or withdrawn selection.
Verify the source before repeating its explanation. “The supplier revised the confirmed quantity” is a checked fact if its confirmation says so. “The carrier lost the goods” is not established by a short receipt alone.
Use the delivery reconciliation guide for quantity discrepancies and the ETA guide for timing evidence. This guide decides who needs an update after those facts change.
Match the fact to the commitment
Review the affected item references in the actual customer orders and approved commercial records. Include pending enquiries where an earlier statement may need correction.
Do not assume everyone who browsed a product needs an individual message. Equally, updating a public menu is not sufficient for a retailer whose accepted order may change.
| Relationship stage | What to establish | Appropriate next decision |
|---|---|---|
| Enquiry only | What availability was previously stated? | Clarify the current basis before quoting |
| Quote under discussion | Which revision and condition are affected? | Review the proposal; avoid implying acceptance |
| Confirmed commitment | Which agreed line may not be fulfilled as stated? | Assign the authorised commercial decision |
| Dispatch reported | What shipment evidence actually exists? | Reconcile shipment facts before promising arrival |
| Completed transaction | Is there a separate issue to investigate? | Use the applicable issue process |
These are review stages, not native DROPS status names. Keep the affected quantity and unit beside the order reference.
Write an update the retailer can use
Include five facts:
- The relevant order or quotation reference and line.
- The checked change, with its current source basis.
- What remains confirmed and what needs review.
- The person responsible for the next decision.
- The next update or review point the team can keep.
Avoid promising a substitute, revised quantity or new date before it is authorised. A message acknowledging a problem is different from agreement to change the order.
Keep the content and channel within the business's permitted arrangement. Health Canada describes bounded intra-industry promotion provisions; a B2B audience alone does not establish an exemption for every cannabis communication. Health Canada: promotion guidance.
Do not assume that customer consent establishes a messaging provider's permission for the actual content.
For an interruption or reported restoration, retain the previous and current source references and check times. Replace obsolete scripts after the authorized decision, while keeping unresolved conditions and the next review owner visible.
Hypothetical example: twelve available, twenty promised
A fictional supplier confirmation changes from twenty units to twelve. Two retailer commitments refer to the affected item: one for twelve units and another for eight.
The owner identifies both lines and preserves their agreed quantities while reviewing the discrepancy. They do not arbitrarily rewrite one order to make the total fit.
Each permitted update identifies the affected line, states that its fulfilment is under review and gives the next decision point. Any revised arrangement is then confirmed through the approved process.
The arithmetic exposes the mismatch; it does not choose which customer receives priority or demonstrate a native reservation feature.
Close the loop after the decision
Record the accepted outcome and which earlier instruction it replaces. Reconcile the actionable order through the supported process if the selected items or quantities change.
Use the customer-approved correction guide. A new message alone does not correct a prepared package or an outdated order record.
If nothing has been decided at the promised update point, report the remaining question honestly. Keep one responsible owner so retailers do not receive competing answers.
Make affected selections clear with DROPS
Choose DROPS when wholesale packages and customer-linked order items should anchor availability discussions. Your team can connect the changed product reference with the actual selection instead of relying on a general stock message.
Explore DROPS and open the demo shops. Bring a fictional changed-availability case, inspect the product and order context, and use this impact table to define the separate review and communication your business needs.