Terms of Use

Effective date: May 15, 2026

These Terms of Use ("Terms") govern access to and use of drops.st, app.drops.st, DROPS.ST software, hosted shop tools, support, maintenance, and related services (collectively, the "Platform"). These Terms apply to visitors, account holders, shop operators, administrators, buyers, and anyone else who accesses or uses the Platform.

By accessing or using the Platform, you agree to these Terms. If you use the Platform for a company, organization, or other person, you confirm that you have authority to bind that person or organization, and "you" includes that person or organization.

These Terms should be read together with our Privacy Policy, any order form, service plan, statement of work, written support agreement, or other written agreement that applies to your use of DROPS.ST.

1. Definitions

In these Terms:

• "DROPS.ST," "DROPS," "we," "us," and "our" mean the operator of the Platform.
• "Tenant" means a shop owner, merchant, operator, administrator, or business that uses the Platform to run a shop, storefront, Telegram bot, payment flow, buyer list, order flow, wallet feature, marketing feature, or related operation.
• "Tenant Shop" means any shop, storefront, product catalogue, checkout, bot, page, menu, payment method, customer communication, customer record, or business operation created, configured, managed, or controlled by a Tenant through the Platform.
• "Customer" means a person who browses, purchases from, communicates with, or otherwise interacts with a Tenant Shop.
• "Tenant Content" means products, descriptions, pricing, images, videos, categories, menus, policies, promotions, messages, customer communications, terms, refund policies, privacy notices, and any other content or settings supplied, uploaded, configured, approved, or used by a Tenant.
• "Payment Method" means any crypto, manual, offline, wallet, cash, Interac, bank, card, third-party gateway, internal balance, or other payment or settlement method enabled or used by a Tenant.

2. What DROPS.ST Provides

DROPS.ST is a software, hosting, maintenance, infrastructure, and support provider. We provide Platform tools that may help Tenants create and operate online shops, Telegram-connected storefronts, order flows, product menus, customer records, payment instructions, wallet-style balances, messages, promotions, and related operational features.

Unless a separate written agreement says otherwise, DROPS.ST is not a seller of Tenant products, merchant of record, payment processor, money transmitter, wallet custodian, fulfillment provider, delivery provider, tax advisor, legal advisor, financial advisor, investment advisor, employment agency, marketplace operator with seller-control duties, or insurer of Tenant activity.

We may improve, modify, suspend, discontinue, or replace Platform features over time. Some features may be experimental, unavailable in some regions, dependent on third-party systems, or available only with a particular plan, configuration, or written agreement.

3. Tenant Shops Are Independent

Tenant shops are independent businesses. Each Tenant is solely responsible for its own shop, products, services, pricing, inventory, fulfilment, delivery, refunds, returns, product claims, permits, licences, taxes, customer support, marketing, customer records, payment handling, wallet or balance settings, dispute handling, and compliance with laws that apply to its business.

DROPS.ST does not endorse Tenant Content, Tenant products, Tenant services, customer claims, product claims, health claims, age-restricted sales, regulated goods, prices, promotions, testimonials, delivery promises, refund promises, or legal compliance statements made by a Tenant.

Customers buy from the Tenant, not from DROPS.ST, unless a separate written agreement clearly states otherwise. Tenants must make that relationship clear to Customers wherever required by law or by ordinary commercial practice.

4. No General Pre-Screening

DROPS.ST does not generally pre-screen Tenant Content, products, prices, messages, customer communications, payment instructions, or shop settings before they are published or used. The absence of review, moderation, objection, suspension, or removal by DROPS.ST does not mean that DROPS.ST approves, endorses, verifies, or accepts responsibility for the Tenant Shop.

We may, but are not required to, monitor, investigate, review, preserve, remove, disable, restrict, suspend, terminate, report, or disclose information about Tenant Shops, Tenant Content, accounts, transactions, Customers, or Platform activity where we believe it is necessary or appropriate for platform safety, service integrity, fraud prevention, security, legal compliance, enforcement of these Terms, protection of rights, response to complaints, response to legal process, or cooperation with regulators, law enforcement, payment networks, hosting providers, domain providers, messaging platforms, or other infrastructure providers.

5. Tenant Responsibilities

Each Tenant is responsible for:

• ensuring that its products and services may lawfully be advertised, sold, delivered, possessed, used, and paid for in each applicable jurisdiction;
• obtaining and maintaining all licences, registrations, permits, approvals, professional qualifications, age-gating systems, identity checks, delivery controls, tax accounts, and business records required for its operation;
• publishing accurate product information, pricing, fees, taxes, shipping terms, refund terms, privacy notices, customer support contacts, and any disclosures required by consumer protection, advertising, privacy, tax, health, safety, and regulated-product laws;
• honouring orders, refunds, warranties, guarantees, delivery promises, promotions, credits, rewards, wallet balances, and customer support commitments it makes;
• handling Customer complaints, chargebacks, payment disputes, delivery issues, product issues, safety issues, recalls, and regulatory inquiries related to the Tenant Shop;
• securing its accounts, administrator credentials, wallet keys, seed phrases, private keys, payment accounts, Telegram bots, email accounts, devices, and staff access;
• making sure staff, contractors, agents, affiliates, delivery drivers, marketers, and service providers who access the Platform on its behalf comply with these Terms;
• complying with privacy, data protection, CASL, anti-spam, consumer protection, deceptive marketing, product labelling, tax, sanctions, anti-money-laundering, counter-terrorist financing, age-restriction, controlled-goods, and import/export obligations that apply to its operation.

Tenants must not represent that DROPS.ST has reviewed, approved, certified, guaranteed, or legally cleared a Tenant Shop, product, Payment Method, message, advertisement, or business practice unless we have expressly agreed in writing.

6. Prohibited Uses

You must not use the Platform to:

• violate applicable law, regulation, court order, regulatory order, sanctions program, intellectual property right, privacy right, publicity right, consumer protection right, or contractual right;
• sell, advertise, distribute, facilitate, or solicit anything illegal, unlicensed, stolen, counterfeit, unsafe, fraudulent, misleading, exploitative, or otherwise prohibited in the relevant jurisdiction;
• operate a regulated business without required licences, permits, disclosures, age checks, identity checks, tax registrations, or recordkeeping;
• make false, misleading, deceptive, unsubstantiated, or unattainable price, product, health, earnings, investment, scarcity, review, testimonial, origin, discount, delivery, refund, or compliance claims;
• engage in drip pricing, hidden mandatory fees, fake discounts, fake reviews, impersonation, phishing, spam, malware, credential theft, scraping that harms the service, platform abuse, denial-of-service activity, or attempts to bypass security controls;
• process, request, publish, or store sensitive personal information unless you have a lawful basis, adequate safeguards, and a legitimate need for that information;
• harass, threaten, exploit, dox, abuse, discriminate against, or endanger any person;
• use the Platform to provide financial, securities, derivatives, investment, money services, custody, remittance, virtual-currency exchange, payment-intermediation, or other regulated services unless you have all required authorizations and a separate written agreement with us if one is required;
• interfere with the Platform, reverse engineer non-public parts of the Platform, test security without permission, access accounts or data without authorization, or overload infrastructure.

We may refuse or remove any Tenant Shop, Tenant Content, account, domain, bot, integration, Payment Method, or configuration that we reasonably believe creates legal, security, reputational, infrastructure, regulatory, payment, or platform-safety risk.

7. Customer Relationships

Tenants are the sellers or service providers for their Tenant Shops. Tenants decide what they sell, how they price it, how they describe it, whether they accept an order, how they fulfil it, whether they refund it, how they handle support, and which Payment Methods they enable, subject to applicable law and these Terms.

DROPS.ST may provide tools that help Tenants communicate with Customers, track orders, manage wallet-style balances, send marketing messages, publish policies, collect checkout information, or display payment instructions. Providing those tools does not make DROPS.ST a party to the sale between a Tenant and a Customer.

Customers should contact the Tenant for order, product, delivery, refund, warranty, pricing, tax, wallet, payment, or support issues unless the issue concerns access to the DROPS.ST Platform itself or our own handling of personal information.

8. Payments, Wallets, and Crypto

The Platform may support manual, offline, cryptocurrency, customer-wallet, operator-wallet, internal-balance, and third-party Payment Methods. These features are operational tools. They do not, by themselves, make DROPS.ST a custodian, trustee, broker, exchange, dealer, remittance provider, payment processor, money services business, financial institution, or merchant of record.

Unless a separate written agreement says otherwise:

• Tenants control their own Payment Methods, wallet addresses, private keys, seed phrases, payment accounts, payment instructions, payment confirmations, settlement decisions, withdrawals, refunds, reversals, adjustments, customer balances, and accounting records;
• DROPS.ST does not take custody or control of Tenant funds, crypto assets, private keys, wallet seeds, Customer balances, settlement proceeds, withdrawal authority, or refunds;
• a tenant-controlled wallet, address, account, or Payment Method remains the Tenant's responsibility, even if it is displayed, configured, tracked, or referenced through the Platform;
• Tenants are responsible for verifying whether a payment was received, confirming an offline or manual payment, marking orders paid or unpaid, issuing refunds, handling duplicate or mistaken payments, reconciling balances, and resolving payment disputes;
• Tenants are responsible for all taxes, accounting, records, sanctions screening, anti-money-laundering obligations, counter-terrorist financing obligations, reporting, customer disclosures, and regulatory registrations that apply to their Payment Methods.

Cryptocurrency and blockchain payments involve special risks. Network transactions may be irreversible after confirmation. Payments sent to a wrong address may be unrecoverable. Network fees, congestion, confirmations, forks, mempool behaviour, wallet software, node availability, address formats, privacy features, exchange rates, volatility, third-party APIs, outages, and user error can affect whether, when, or how a payment is recognized. Crypto assets are not legal tender in Canada and may not carry the same consumer protections as conventional payment products.

DROPS.ST does not provide financial, legal, tax, accounting, securities, derivatives, investment, money-services, AML, sanctions, or payment-regulatory advice. Tenants and Customers should obtain their own professional advice where needed.

9. Third-Party Dependencies

The Platform may depend on or interoperate with third-party services, open-source software, blockchains, wallet software, node software, domain providers, hosting providers, cloud providers, DNS providers, Telegram, browser vendors, email systems, analytics systems, payment providers, shipping providers, communications providers, and other external infrastructure.

DROPS.ST does not control third-party systems. We are not responsible for third-party outages, policy changes, rate limits, account suspensions, data handling, message delivery failures, transaction delays, blockchain conditions, fees, confirmations, forks, integrations, API changes, browser behaviour, network failures, device failures, or other events outside our reasonable control.

10. Privacy and Tenant Customer Data

DROPS.ST is responsible for its own handling of personal information as described in the Privacy Policy and under applicable privacy law.

Tenants are responsible for the personal information they collect, use, disclose, retain, export, delete, anonymize, or otherwise process through Tenant Shops, including Customer information, order information, delivery information, marketing lists, chat messages, wallet or balance records, support records, and staff access records. Tenants must provide required privacy notices, obtain required consents, respond to access and deletion requests where required, maintain appropriate safeguards, limit collection, and use Customer data only for lawful purposes.

Where DROPS.ST processes Customer personal information on behalf of a Tenant as part of providing the Platform, DROPS.ST acts as a service provider to the Tenant for that processing, except where we process information for our own legal, security, billing, support, abuse-prevention, or service-administration purposes. Tenants must not use the Platform in a way that causes DROPS.ST to process personal information unlawfully.

11. Intellectual Property

DROPS.ST and its licensors own the Platform, software, code, design, interfaces, workflows, documentation, branding, logos, domain names, templates, and other materials we provide, except for Tenant Content and third-party materials. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for your lawful internal business purposes.

Tenants retain ownership of Tenant Content they provide. By uploading, configuring, submitting, or using Tenant Content on the Platform, the Tenant grants DROPS.ST a worldwide, non-exclusive, royalty-free licence to host, copy, process, display, transmit, back up, modify for technical formatting, and otherwise use Tenant Content as needed to operate, secure, support, maintain, improve, and enforce the Platform.

You must not remove proprietary notices, copy non-public Platform code, reproduce Platform branding without permission, or use DROPS.ST marks in a way that suggests endorsement, certification, partnership, or approval.

If you believe content on the Platform infringes your rights, contact contacts@drops.st with enough information for us to assess the notice. We may ask for additional information and may preserve, forward, disclose, remove, or disable content as permitted or required by law.

12. Suspension and Termination

We may suspend, restrict, disable, or terminate access to any account, Tenant Shop, domain, bot, integration, Payment Method, feature, or content if we reasonably believe:

• you violated these Terms or another written agreement with us;
• your use creates legal, security, privacy, infrastructure, payment, regulatory, reputational, or operational risk;
• required fees are unpaid;
• we receive a credible complaint, legal demand, regulatory inquiry, abuse report, security report, chargeback issue, or third-party platform notice;
• your account appears compromised, fraudulent, inactive, or unauthorized;
• continuing service would be unlawful, unsafe, commercially impractical, or harmful to the Platform or others.

We may terminate or discontinue the Platform or any feature with notice where commercially reasonable. Some suspensions may occur without advance notice where urgent action is needed to protect the Platform, comply with law, prevent harm, preserve evidence, or address security or abuse.

Termination does not relieve Tenants from obligations that arose before termination, including payment, tax, refund, customer support, privacy, legal compliance, indemnity, and dispute obligations.

13. Disclaimers

The Platform is provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law. DROPS.ST does not guarantee that the Platform will be uninterrupted, error-free, secure against every threat, compatible with every device, available in every location, accepted by every third party, or suitable for every regulated business model.

We do not guarantee Tenant sales, profits, customer acquisition, conversion rates, message delivery, payment completion, wallet recovery, blockchain confirmation times, tax treatment, legal compliance, regulatory approval, search ranking, uptime of third-party services, or the outcome of disputes.

Nothing in these Terms excludes warranties, conditions, guarantees, duties, or remedies that cannot be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, DROPS.ST, its owners, directors, officers, employees, contractors, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, aggravated, or similar damages; lost profits; lost revenue; lost goodwill; lost business opportunities; business interruption; loss of data; loss of crypto assets; payment mistakes; wallet mistakes; mistaken addresses; failed confirmations; third-party outages; customer disputes; product liability; tax liability; regulatory fines; sanctions exposure; or costs of substitute services arising out of or related to the Platform, Tenant Shops, Tenant Content, Payment Methods, Customers, or these Terms.

To the maximum extent permitted by applicable law, DROPS.ST's total aggregate liability for all claims arising out of or related to the Platform or these Terms will not exceed the greater of CAD $100 or the amounts paid by the claimant to DROPS.ST for the specific Platform service giving rise to the claim during the three months before the event giving rise to liability.

These limitations do not limit liability where and to the extent it cannot lawfully be limited or excluded, including for fraud, intentional misconduct, gross fault or gross negligence where not excludable, bodily or moral injury where not excludable, non-waivable privacy obligations, non-waivable CASL obligations, or mandatory statutory consumer rights.

15. Tenant Indemnity

To the maximum extent permitted by applicable law, each Tenant will defend, indemnify, and hold harmless DROPS.ST, its owners, directors, officers, employees, contractors, suppliers, and licensors from and against claims, demands, proceedings, losses, liabilities, damages, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Tenant Content, Tenant Shops, products, services, prices, claims, promotions, marketing, messages, policies, customer communications, or business practices;
• Customer purchases, refunds, chargebacks, payment disputes, delivery disputes, product disputes, wallet or balance disputes, support disputes, or customer complaints;
• taxes, accounting, permits, licences, registrations, regulatory filings, age checks, identity checks, AML obligations, sanctions obligations, consumer disclosures, privacy compliance, CASL compliance, or product compliance for the Tenant Shop;
• use or misuse of Payment Methods, crypto wallets, wallet addresses, private keys, seed phrases, withdrawals, refunds, customer balances, manual confirmations, offline payments, or third-party payment systems;
• infringement or alleged infringement of intellectual property, privacy, publicity, consumer protection, or other third-party rights;
• breach of these Terms or violation of applicable law by the Tenant, its staff, contractors, agents, affiliates, suppliers, delivery providers, or Customers to the extent caused by the Tenant Shop.

We may control the defence of any matter subject to indemnity if we reasonably determine that our interests require separate control. Tenants must cooperate with reasonable requests related to defence, preservation, investigation, and settlement.

16. Consumer-Law Savings Clause

Nothing in these Terms limits, excludes, waives, or modifies any right, remedy, warranty, guarantee, condition, liability, or procedure that cannot be limited, excluded, waived, or modified under applicable consumer protection, privacy, competition, electronic commerce, product safety, payment, or other mandatory law.

If you are a consumer, you may have mandatory rights under the laws of your province or territory. These Terms apply only to the extent permitted by those laws. If a provision is unenforceable against a consumer, the provision will be interpreted or limited to the minimum extent necessary while preserving the remaining Terms.

17. Quebec and Provincial Rights

For Quebec consumers, nothing in these Terms restricts rights that cannot be waived under Quebec's Consumer Protection Act, Civil Code of Quebec, privacy laws, or other mandatory Quebec law. Any limitation of liability, forum selection, governing-law term, warranty exclusion, unilateral-change term, or arbitration-style effect applies only to the extent permitted by Quebec law.

For consumers in Ontario, British Columbia, Alberta, and other provinces or territories, nothing in these Terms limits mandatory rights under applicable provincial or territorial consumer protection, sale of goods, privacy, electronic commerce, or business-practices legislation.

18. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Where required by law or where a change materially affects existing paid services, we will provide additional notice using reasonable channels such as email, account notice, admin notice, or Platform notice.

Your continued use of the Platform after updated Terms take effect means you accept the updated Terms, to the extent permitted by applicable law. If you do not agree, you must stop using the Platform and, if you are a Tenant, export any available data you need before termination or plan expiry.

19. Governing Law and Venue

These Terms are governed by the laws of Ontario, Canada and the federal laws of Canada applicable there, without regard to conflict-of-law rules.

Subject to mandatory consumer protection laws in your province or territory, the courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising out of or related to these Terms or the Platform. This section does not prevent DROPS.ST from seeking urgent injunctive, equitable, preservation, or enforcement relief in any court of competent jurisdiction where necessary to protect the Platform, rights, data, security, or evidence.

20. Contact

Questions about these Terms can be sent to contacts@drops.st.