Written by DROPS.ST.
Keep prepaid wallet value and promotional credit understandable as different sources of recorded value. Before offering a reward, define what creates it, how its use is explained and who resolves a disputed entry. A visible total alone does not explain every term behind the balance.
DROPS has customer-linked wallet balance and transaction-history views, alongside product and order records. That gives your team useful context for explaining an entry and the relevant shop selection. It does not establish the financial, legal or provider terms of every proposed credit programme.
For cannabis-shop operators, approval of the actual activity and offer comes before a reward campaign.
Identify the entry before describing the reward
Distinguish value associated with an actual completed payment process from a welcome credit, referral credit or authorized adjustment. Ask which event produced the entry and which record supports that explanation.
Current DROPS source includes labelled welcome and referral credits. It does not justify promising a bonus on every top-up or treating different labels as separate protected funds.
Confirm the actual customer-facing balance, history and supported checkout behavior in the proposed setup. A guest demo showing no balance is not evidence about a real account’s credit.
Use a credit-provenance worksheet
This original worksheet records the questions behind an offer; it is not an accounting policy or a native reward-approval screen.
| Review entry | What to establish | Evidence to inspect |
|---|---|---|
| Credit source | Actual event and responsible process | Identifiable supporting reference |
| Amount and meaning | Recorded value and stated currency/unit | Customer display matches the record |
| Terms of use | Actual approved use and material conditions | Current policy and demonstrated behavior |
| Existing value | Earlier entries relevant to the displayed total | No assumed separation from labels alone |
| Exception owner | Person authorized to resolve a discrepancy | Appropriate access and permitted procedure |
| Customer explanation | Clear reason, conditions and help route | Wording matches what can be demonstrated |
| Review outcome | Approved, held or further evidence needed | Unresolved questions stay visible |
Keep sensitive account information in the approved process. The worksheet does not need passwords, payment secrets or a copied customer history.
Explain supported use before inviting commitment
Ask what happens when recorded credit is insufficient, an order changes or an entry is disputed. Demonstrate the actual permitted path rather than promising how every case will be handled.
Do not describe shop credit as a bank deposit, investment return or assured cash-out. Refund treatment, safeguarding, expiry, spending restrictions and provider eligibility need their own actual evidence and qualified review. A transaction label does not supply those answers.
Use the wallet payment guide for the supported checkout discussion, while keeping the proposed reward terms distinct.
Check whether the offer is permissible
Health Canada distinguishes loyalty-program labels from benefits that can be prohibited inducements. Canadian cannabis businesses need review of the actual benefit and communication; using wallet credit does not remove that requirement. Health Canada promotion and inducement guidance.
Do not use an unapproved reward or re-label a prohibited incentive as a wallet feature. Other products, jurisdictions and providers need their own review.
Hypothetical example: one total, two explanations
A fictional review sheet contains one entry labelled prepaid value and another labelled promotional credit. The customer-facing view shows a combined available total.
The owner checks the supporting references and actual terms rather than inferring separate spending buckets from the labels. If a proposed distinction cannot be demonstrated, it remains an unresolved requirement before the offer is described.
This is an unfunded writing example, not a real account, protected-funds claim or recommendation to issue cannabis rewards.
Review staff authority and useful evidence
Current catalogue-edit access also permits customer-account edits and wallet adjustments. It is not a reward-only role. Use the staff permissions checklist to review the full grant before assigning corrections.
Test explanations with fictional records in an agreed contained environment or use written cases. Do not create funded payments or real adjustments simply to illustrate the guide.
Track whether the credit event, display and supported use matched the approved terms. A later order is a separate observation; it does not prove the reward caused it or establish a margin improvement.
Keep the wallet connected to accountable shop work
Choose DROPS when customer-linked wallet information and order-item context should support clear shop explanations. Pair those records with reviewed credit terms and a responsible exception owner.
Explore DROPS.ST and the shop demos. Bring two fictional credit sources and one disputed entry, then identify which facts the setup demonstrates and which policies still need approval.